## Terms of Service
### 1. Introduction
Welcome to Klean Residential and Commercial Cleaning Company. By using our services, you agree to these Terms of Service. Please read them carefully.
### 2. Services Provided
We offer a range of cleaning services including, but not limited to:
– Residential Cleaning
– Commercial Cleaning
– Deep Cleaning
– Carpet Cleaning
– Window Cleaning
– Specialized Cleaning Services
### 3. Booking and Scheduling
3.1 **Booking**: Services can be booked via our website, phone, or email. All bookings are subject to availability.
3.2 **Scheduling**: We will confirm the schedule and details of your cleaning appointment via email or phone. Any changes to the schedule must be communicated at least 24 hours in advance.
### 4. Payment Terms
4.1 **Pricing**: Our pricing is provided at the time of booking and may vary based on the specifics of the service requested.
4.2 **Payment Methods**: We accept payment via credit card, debit card, and bank transfer. Payment is due upon completion of services unless otherwise agreed upon.
4.3 **Late Payments**: Late payments may incur a fee of [insert late payment fee, e.g., 2% per month].
### 5. Cancellations and Rescheduling
5.1 **Cancellation**: Cancellations must be made at least 24 hours before the scheduled service time. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of [insert amount, e.g., $50].
5.2 **Rescheduling**: You can reschedule your service without any fee if done at least 24 hours in advance. Rescheduling with less than 24 hours’ notice may incur a fee.
### 6. Satisfaction Guarantee
We strive to provide the highest quality cleaning services. If you are not satisfied with the service provided, please contact us within 24 hours, and we will address your concerns promptly.
### 7. Liability
7.1 **Damages**: We are not liable for pre-existing damages or damages that occur due to normal wear and tear. If any damage occurs during the cleaning service, it must be reported within 24 hours for a claim to be considered.
7.2 **Personal Items**: We are not responsible for the loss or damage of personal items. Please secure valuables prior to the cleaning service.
### 8. Privacy and Confidentiality
We respect your privacy. Any personal information collected will be used solely for the purpose of providing cleaning services and will not be shared with third parties without your consent.
### 9. Health and Safety
9.1 **Cleaning Products**: We use eco-friendly and safe cleaning products. If you have any allergies or specific requirements, please inform us at the time of booking.
9.2 **Work Environment**: The client is responsible for providing a safe and hazard-free environment for our cleaning staff.
### 10. Changes to Terms of Service
We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically.
### 11. Governing Law
These Terms of Service are governed by the laws of [Your State/Country]. Any disputes arising from these terms will be resolved in the courts of [Your State/Country].
### 12. Contact Information
If you have any questions or concerns regarding these Terms of Service, please contact us at:
Klean Residential and Commercial Cleaning Company
52 Lexington Ave
New York, NY, 10010
biz@klnrc.co
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