FAQs
Welcome to the Klean FAQ section! Here, you’ll find answers to the most common questions about our professional cleaning services. Whether you’re looking for details on our cleaning process, pricing, or the types of spaces we service, we’ve got you covered. Explore our FAQs to learn more about how Klean can help keep your home, office, or commercial space spotless and sanitized.
If you can’t find what you’re looking for, don’t hesitate to contact us directly for personalized assistance!
🔹 GENERAL QUESTIONS
What services does Klean offer?
Klean provides residential, commercial, and specialty cleaning services including deep cleaning, move-in/move-out, post-construction cleanup, and recurring janitorial maintenance.
Are you licensed and insured?
Yes, Klean is fully licensed, bonded, and insured for residential and commercial cleaning.
What areas do you serve?
We serve over 25 cities in the US. Check our website for a full service map.
How do I book a cleaning service?
You can book online on our website klnrc.co, text us, live chat, call us directly, or submit a quote request through our contact form.
What are your operating hours?
We operate 24 hours per day. Special appointments can be arranged.
🔹 RESIDENTIAL CLEANING
What’s included in your standard residential cleaning?
Standard service includes dusting, vacuuming, sweeping, mopping, kitchen cleaning, bathroom sanitation, and trash removal.
Do you offer deep cleaning?
Yes. Deep cleaning includes scrubbing baseboards, inside appliances, detailed grout cleaning, and more.
Can I schedule recurring cleanings?
Absolutely. We offer weekly, bi-weekly, and monthly cleaning plans with discounted pricing.
Do I need to be home during the cleaning?
No. Many clients provide us with access instructions. We’re trusted, background-checked, and professional.
Do you bring your own cleaning supplies?
Yes, we bring all necessary supplies and eco-friendly products. If you have specific preferences, let us know.
🔹 COMMERCIAL CLEANING
What types of commercial spaces do you clean?
We clean offices, retail stores, medical facilities, warehouses, schools, and more.
Do you offer after-hours or weekend cleaning for businesses?
Yes, we work around your schedule, including nights and weekends.
Can you customize a cleaning plan for my business?
Yes, we create tailored cleaning solutions based on your facility type, traffic, and business needs.
Are your staff trained in commercial sanitation standards?
Yes. All team members are trained in OSHA compliance, safety protocols, and proper sanitization methods.
How often should a commercial space be cleaned?
It depends on foot traffic and type of business. We offer daily, weekly, and monthly services.
🔹 MOVE-IN / MOVE-OUT & SPECIAL SERVICES
Do you offer move-in/move-out cleanings?
Yes. We clean homes and apartments before move-in or after move-out, including appliances and walls.
Do you do post-construction cleanup?
Yes. We specialize in removing dust, debris, and construction residue safely and efficiently.
Do you clean Airbnb or short-term rental properties?
Yes. We offer fast, hotel-style cleanings to prepare your property for guests.
What if I only need a one-time cleaning?
We offer one-time cleanings with no contract. Just schedule when you need us.
Can I book cleaning for a party or event?
Yes, we offer pre- and post-event cleaning for residential and commercial gatherings.
🔹 STAFF & SAFETY
Are your cleaners background checked?
Yes. All Klean staff go through background checks and professional training.
Will I have the same cleaner every time?
For recurring clients, we strive to send the same team for consistency and trust.
Are your products pet-friendly?
Yes. We use non-toxic, pet-safe cleaning products by default.
How do you ensure quality service?
We perform regular quality checks and follow customer feedback to ensure high standards.
Do you offer green or eco-friendly cleaning options?
Yes. Let us know and we’ll use certified green products at no extra cost.
🔹 PAYMENTS & PRICING
How much does a cleaning service cost?
Pricing depends on the size, condition, and type of service. Get a free quote at klnrc.co.
Do you offer free estimates?
Yes, all estimates are 100% free and no obligation.
What forms of payment do you accept?
We accept credit cards, debit cards, ACH transfers, and digital wallets like Apple Pay and Google Pay.
Is tipping required or included?
Tipping is not required but always appreciated. You can tip in person or add it to your invoice.
Do you charge extra for weekends or holidays?
A slight surcharge may apply for holidays or emergency weekend service. We’ll always notify you upfront.
🔹 BOOKING & CANCELLATION
How far in advance should I book?
We recommend booking at least 48 hours in advance, but we do accept same-day requests based on availability.
Can I cancel or reschedule my appointment?
Yes. Please give at least 24 hours’ notice to avoid cancellation fees.
Is there a cancellation fee?
Yes, cancellations within 24 hours may incur a $25.00 fee to cover scheduling costs.
What happens if my cleaner is late?
We’ll notify you immediately and offer a discount or reschedule if there’s a delay beyond 30 minutes.
Can I book multiple properties or units at once?
Yes. We can handle multi-property or apartment complex cleanings under a single account.
🔹 CUSTOMER SUPPORT & ACCOUNT
How do I get in touch with support?
You can email us, call our customer care line, or use the live chat feature on our website.
Do you offer service guarantees?
Yes. If you’re not satisfied, let us know within 24 hours and we’ll return to make it right—free of charge.
Can I manage my bookings online?
Yes, through your customer dashboard at klnrc.co where you can manage appointments, payments, and more.
Do you offer gift cards or referrals?
Yes. We offer digital gift cards and referral bonuses for both you and the new client.
Can I request a specific time or team member?
Yes. We try to accommodate all preferences and will confirm availability when scheduling.
🔹 SPECIALIZED QUESTIONS
Do you clean windows and blinds?
Yes, both interior and exterior window cleaning, including blinds and screens.
Do you clean carpets or rugs?
Yes. We offer vacuuming and deep shampooing for carpets and area rugs.
Do you offer pressure washing services?
Yes, we provide pressure washing for driveways, walkways, and building exteriors.
Do you clean garages, basements, or attics?
Yes. These can be included in custom cleaning packages.
Can I request fragrance-free cleaning?
Absolutely. We accommodate allergy and scent-free preferences.
🔹 TRUST & COMPLIANCE
Are your cleaners vaccinated?
Yes. All staff are compliant with health and safety standards, including optional vaccination.
Do you follow CDC sanitation protocols?
Yes. We follow CDC and EPA guidelines for disinfecting surfaces, especially high-touch areas.
Are you HIPAA-compliant for medical offices?
Yes. Our commercial division includes HIPAA-compliant cleaning for healthcare clients.
Do you use microfiber cloths to prevent cross-contamination?
Yes. We use color-coded microfiber cloths to eliminate cross-contamination between rooms and surfaces.
How can I leave a review or feedback?
You can leave a review on Google, Yelp, or through the feedback link we send after service.
